All sessions will take place in Central Daylight Time!

  • Poster presentations are available to view from May 18 through May 23 via ACCI’s (unlisted) YouTube Channel Poster Playlist sent out with the Zoom meeting room links to all attendees.
  • Poster are listed in this schedule on the last day at 6 PM so they appear at the end. Please scroll to the end to find the poster numbers, titles, descriptions, and presenters.

Be sure to live Tweet during the event! #accivirtual2020  and visit our Facebook page for photos @americancouncilonconsumerinterests.
Back To Schedule
Tuesday, May 19 • 3:15pm - 4:45pm
A3c Workplace Financial Counseling: Credit Outcomes Among Lower-Paid, Entry-Level Workers

Sign up or log in to save this to your schedule, view media, leave feedback and see who's attending!

Feedback form is now closed.
Employee Financial Wellness Programs aim to make it easier for low- and moderate-income (LMI) workers to gain access to products/services that improve their financial security, such as financial counseling and emergency savings programs. This study examines engagement in and credit health outcomes associated with a workplace financial counseling program offered to LMI employees. The analytic sample included 2,849 workers who received services under a low-touch, hybrid in-person and remote model from 2015 through 2018 and were tracked for a period of at least six months. Using administrative data from the service provider, multivariate regression analyses with robust standard errors were performed to help determine whether receiving higher amounts of services was associated with better credit outcomes, while controlling for other factors such as age and gender. Results indicated that greater changes in credit scores were associated with receiving a higher number of sessions, suggesting that workers need more than 1 or 2 counseling sessions to take actions that can improve credit health. Greater changes were also associated with subprime baseline credit scores, suggesting that workers with low credit scores may benefit the most from counseling and may increase chances of accessing more affordable forms of credit such as car loans.

Author(s): Yingying Zeng, Mathieu Despard, Sophia Fox-Dichter


Yingying Zeng

PhD student, Washington University in St. Louis

Tuesday May 19, 2020 3:15pm - 4:45pm CDT
Room 3